Last Updated On 16-Feb-2023
Effective Date 16-Feb-2023
- What personal data we collect, including from CWM’s online applications, services, and our website at www. Chainsaw-workshop-manual.com (collectively, the “Website” and the Website together with the foregoing, collectively, the “Services”);
- How we use the data;
- With whom we may share personal data;
- Legal basis for processing the data;
- Storage and security of your data;
- Your Privacy Rights, Choices, and Disclosures, including those for European Union (EU) and California;
- Users outside the United States;
- Links to other sites;
- Contact Information.
1. PERSONAL DATA WE COLLECT OR PROCESS
Pixel Tags or Clear GIFs, also known as Web Beacons or Web Bugs, are transparent graphical images placed on a website. We use these items on our Website to permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We use Google Ad Manager and Google Ad Sense to help us tailor website content to users or to serve ads or messages on our behalf. Google may employ Cookies and web beacons to measure advertising or messaging effectiveness (such as which web pages are visited, which messages are responded to, or what products are purchased and in what amount).
When you click on a link that is provided in a product review, an innovation award, or available in an advertisement, data is processed both by us and the linked site. Linked sites are unaffiliated with us, and we are not responsible for the content or privacy practices of the operators of such linked sites.
(b) We also collect information that you provide to us or our service providers voluntarily. CWM (or its service providers) collects the information that you submit when you sign up to receive newsletters, announcements, and invitations, register for contests and giveaways, enter into contracts for advertising insertion orders, submit products for an innovation award, and contact us by email. We ask for information such as your name, company name, email address, physical address, phone number, and if you submit an innovation award application or purchase advertisements, your payment information. We may also request optional demographic information, such as your occupation, household income, and age range.
We utilize third-party service providers to process your payments. To the extent you are re-directed to those providers’ user interfaces, information may be provided directly to such providers via our website, and accordingly, we may receive information about you from those providers in connection with your transactions on our website.
If you inquire about a career at CWM, you have the option of sending us a resume containing personal data about you and which we will use solely for employment evaluation purposes. Providing this information is completely voluntary.
2. HOW WE USE THE DATA
We use the personal data we collect to fulfill orders, communicate with you about your orders and transactions (which may include text messaging if you provide your mobile phone number), respond to your inquiries, provide or enhance the services you request, perform our contractual obligations, provide updates and other important information related to your activity on and with the Services, inform you of new services or changes in Services, inform you of products and services of third parties that may interest you, administer the Services, administer the innovation awards program, fill employment positions, fulfill legal obligations we have to governmental authorities or other third parties, and for other legitimate business purposes. You will have the opportunity to opt out of any electronic marketing communications you may receive from us.
3. WITH WHOM DO WE SHARE PERSONAL DATA
CWM is headquartered in the United States, and as such may need to share information with third parties who may be outside your country of residence that perform services on our behalf, including without limitation our technology providers, Website hosting provider, payment processor, and professional advisors.
We may disclose information (within or outside your country of residence) if we have a good faith belief that disclosure is necessary by law or the legal process, to protect and defend our or others’ interests or property, or to enforce agreements you enter into with us.
We may share your data with a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, liquidation, or other disposition of all or any portion of our business, assets, or stock with a such third party.
We may share aggregated and de-identified information with third parties (within or outside your country of residence) for analytical, research, or other similar purposes.
4. GROUNDS FOR USING YOUR PERSONAL DATA
We rely on the following legal grounds to process your personal information:
Performance of a contract. We may need to collect and use your personal information to enter into a contract with you and to perform the Services that you request.
Compliance with Legal Obligations. We may use your personal information as necessary to comply with our legal obligations.
5. STORAGE AND PROTECTION OF YOUR PERSONAL DATA
We retain the personal data we collect for as long as reasonably necessary to fulfill the purposes for which the data was collected and to perform our contractual and legal obligations. Notwithstanding the generality of the foregoing, we store email addresses until the user requests to be unsubscribed or removes themselves through any self-service tools offered to the user.
We do not store payment card information; rather we utilize a third-party online store platform and payment processors and store only an electronic receipt that sets forth confirming payment details, such as the purchase date, the expiration date of the payment card, and the payment ID, but not complete payment card information.
We take reasonable administrative, physical, and technical precautions to protect your personal data and communications between us. This includes, when required or as we deem appropriate and feasible under the circumstances, encryption and written commitments from third parties that may have access to your data that they will protect the data with appropriate safeguards.
No Internet or e-mail transmission is ever fully secure or error-free, however. We therefore cannot guarantee the absolute security of your data, and we are not responsible for processes and networks that we do not control. Users assume the risk of security breaches and the consequences resulting from them. Please be careful in deciding what information you send to us via email or over the Internet.
6. YOUR RIGHTS, CHOICES, AND DISCLOSURES
(a) General. This section is subject to specific disclosures on privacy rights set forth below. We are committed to facilitating the exercise of your rights granted by the laws of your jurisdiction, which may include the right to request the correction, modification, or deletion of your personal information and the right to opt out of the sale of your personal information. We will do our best to honor your requests subject to any legal and contractual obligations. If you would like to make a request, cancel your account, or request we delete or no longer use your account information to provide you Services, contact us at [email protected]
You may opt out of receiving electronic marketing communications from us by clicking on the “unsubscribe” link on the communication or contacting us at [email protected] Some non-marketing communications may not be subject to general opt-outs, such as communications about your orders, disclosures to comply with legal requirements, and other support-related information.
Subject to local law, you may have additional rights under the laws of your jurisdiction regarding your personal data, such as the right to complain to your local data protection authority.
You may be able to disable Cookies through your browser settings, but if you delete or disable Cookies, you may experience interruptions or limited functionality in certain areas of the Services.
(b) Your European Privacy Rights and Choices. While we do not specifically market the Services to those who reside outside the United States, we will provide accommodations for the exercise of your rights provided under data protection laws of the European Union, the United Kingdom, or another jurisdiction that has adopted laws substantially similar to the General Data Protection Regulation (“GDPR”). By visiting our Website and utilizing our Services, you are consenting to the transfer of your information from your jurisdiction to the United States. Your privacy rights under GDPR include the following:
· Transparency and the right to information. Through this policy, we explain how we use and share your information. However, if you have questions or need additional information you can contact us at any time.
· Right of access, correction, restriction of processing, erasure. You may contact us to request information about the personal data we have collected from you and to request the correction, modification, or deletion of such personal information, which requests we will do our best to honor subject to any legal and contractual obligations. To make a request or to ask us a question about our data practices, please contact us via email at contact.
· Right to withdraw your consent at any time. When we process your personal data based on your consent, you have the right to withdraw it at any time.
· Right to object at any time. You have the right to object at any time to receiving marketing or promotional materials from us by either following the opt-out instructions in commercial e-mails or by contacting us, as well as the right to object to any processing of your personal data based on your specific situation. In the latter case, we will assess your request and provide a reply in a timely manner, according to our legal and contractual obligations. Some non-marketing communications are not subject to general opt-outs, such as communications about transactions and disclosures to comply with legal requirements.
· Right to data portability. You have the right to data portability of your own personal data by contacting us.
· Right not to be subject to an automated decision, including profiling. We do not make automated decisions using your personal data that may negatively impact you.
· Right to complain with a supervisory authority. If you consider that the processing of your personal data infringes on your privacy rights according to the European Privacy Regulation, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.
(c) California Disclosures
California “Shine the Light” Information-Sharing Disclosure: California residents may request a list of all third parties concerning which we have disclosed any information about you for direct marketing purposes and the categories of information disclosed. If you are a California resident and want such a list, please send us a written request by email to contact “California Shine The Light Rights” in the subject line.
California Do Not Track Disclosure: We do not respond to Do Not Track browser settings.
California Consumer Privacy Act Disclosures. Under the California Consumer Privacy Act (CCPA), California residents have the right to request:
· The categories of personal information we have collected about you;
· The categories of sources from which the personal information is collected;
· The business or commercial purpose of collecting or selling personal information;
· The categories of third parties with whom we share or sell personal information;
· The categories of personal information about you that we have sold; and
· The specific pieces of personal information we have collected about you.
Additionally, you have the right to request the deletion of your personal information, the right to opt out of the sale of your information (if applicable), and the right not to be discriminated against for exercising any of your CCPA rights.
|PERSONAL INFORMATION CATEGORY||SOURCE OF PERSONAL INFORMATION||PURPOSE FOR COLLECTING THE PERSONAL INFORMATION||TO WHOM WE DISCLOSE THE PERSONAL INFORMATION|
|Identifiers such as a name, address, unique personal identifier, email, phone number||Information you provide to us; Information we collect automatically; Information collected from third-party providers. See Sections 1(a) and 1(b) above||See Section 2 above||See Section 3 above|
|The information described in 1798.80(e) (and not otherwise addressed in this table), including bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information||Information you provide to us; Information collected from third-party providers. See Section 1(b) above||See Section 2 above||See Section 3 above|
|Protected Classifications under California and federal law, including gender, age, and citizenship.||Information you provide to us (such as in connection with a job application). See Section 1(b) above||See Section 2 above||See Section 3 above|
|Commercial information such as records of products or services purchased, obtained, or considered purchase histories, and tendencies||Information we collect from you; information we collect automatically; Information collected from third-party providers. See Sections 1(a) and 1(b) above||See Section 2 above||See Section 3 above|
|Biometric information||We do not collect this information|
|Internet or other electronic network activity information, including browsing history and search history, and interactions with an advertisement.||Information you provide to us; Information we collect automatically; Information collected from third-party providers. See Sections 1(a) and 1(b) above||See Section 2 above||See Section 3 above|
|Geolocation data that is sufficient to identify a precise physical location.||We do not collect this information.|
|Sensory data, such as audio, electronic, visual, or other similar information.||We do not collect this Information.|
|Professional or employment-related information||Information you provide to us (such as in connection with a job application). See Section 1(b) above||See Section 2 above||See Section 3 above|
|Education Information||Information you provide to us (such as in connection with a job application). See Section 1(b) above||See Section 2 above||See Section 3 above|
|Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.||Information you provide to us; Information we collect automatically; Information collected from third-party providers. See Sections 1(a) and 1(b) above||See Section 2 above||See Section 3 above|
Personal data may be provided to our service providers and third parties under Section 1798.140(t)(2)(A) of the CCPA. You may opt out of the use of such Cookies using your browser settings. You may also opt out of the use of Google Cookies by downloading the browser add-on here: https://tools.google.com/dlpage/gaoptout?hl=en.
Our contact information is listed at the bottom of this policy. You may also submit a request on our Website form located at the “Contact Us” tab at https://chainsaw-workshop-manual.com/customer-help/. Please select “GDPR/CCPA request” from the dropdown menu and submit your request in the comment. If you submit a data subject request, we may ask for your jurisdiction of residence, name, and email address, and we will endeavor to authenticate your account by using the IP address associated with your submission email. We may also require that you submit your request via the Services’ standard authentication procedures, if applicable, (i.e., log on with username and password to submit a request) and/or provide information about any historical transactions with the Services to ensure you are the person you say you are. If this information or these processes are insufficient to verify your identity and assess your privacy request, we may need to ask for additional information. You may also designate an authorized agent to make a CCPA privacy request.
7. USERS OUTSIDE THE UNITED STATES
The Services are controlled and operated from the United States. If you are an individual from the European Union, Canada, or any other jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that we may store the information we collect in the United States which is not deemed an “adequate jurisdiction” by the European regulatory authorities. Personal data may also be transferred from the country of your residence to other countries, including the United States.
8. LINKS TO OTHER SITES
10. QUESTIONS AND CONTACT INFORMATION